Billing & Payments
Billing & Payments
11 questions

Invoices, payment methods, billing addresses, and tax.

What are organization addresses used for?

Addresses define where your organization is billed and where physical goods are delivered. The billing address appears o...

How is my card information stored and secured?

Your full card number never reaches our servers. Card details are entered in a secure form provided by Stripe, our PCI D...

What is the difference between a billing and a shipping address?

The billing address is the legal address that appears on your invoices and is used to calculate VAT, GST, or sales tax....

What is the default payment method?

The default payment method is the card that is charged automatically for subscription renewals and other recurring invoi...

Why can't I delete an address that is marked as in use?

An address cannot be deleted while something still references it β€” for example when it is your organization's billing or...

What is the cardholder address, and how is it different from my billing address?

The cardholder address belongs to a specific card: it is sent to your bank for verification (such as AVS checks) and fra...

How do addresses relate to my saved payment methods?

Every saved card stores a cardholder address that the card-issuing bank uses for verification and fraud prevention. When...

What happens when my card expires?

Each card's expiry date is shown in the payment-method list, and cards close to expiry are highlighted. Update the card'...

Why does the address country matter for tax?

The country (and, in some countries, the region) of your billing address determines which taxes apply to your purchases...

Can I remove a saved payment method?

Yes, as long as it is not the only card backing an active subscription. To remove the current default card, set another...

Can I edit an address after adding it?

Yes. Open the address list, choose the address, and edit its details. Changes take effect everywhere the address is refe...

Other Categories

Getting Started

8 questions

Account security

33 questions

Teams & Organizations

25 questions

Security & Data Privacy

16 questions

Registration

8 questions