I can't verify my identity β€” what should I do?
I can't verify my identity β€” what should I do?
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If you're having trouble verifying your identity:

1. **Try a different method** β€” If one method fails, use the 'Use a different method' option to switch to another
2. **Email code** β€” The email code option is always available if you have email access
3. **Check your authenticator app** β€” Make sure your device's time is synchronized correctly (TOTP codes depend on accurate time)
4. **Passkey issues** β€” Ensure your device's biometric authentication is enabled and working
5. **Password forgotten?** β€” Go back and use the 'Forgot password' option on the login page instead
6. **Contact support** β€” If you're completely locked out, contact our support team for account recovery

Note: After too many failed attempts, verification will be temporarily blocked to protect your account.

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